Hotel Poseidon Resort

To reach the hotel staff, please find the details for each department below:

Reception
Email: reservas@hotelesposeidon.com
Phone: +34 965 85 02 00
Toll-Free #: +34 965 27 17 09
SMS: Not available

Reservation
Email: reservas@hotelesposeidon.com
Phone: +34 965 85 02 00
Toll-Free #: +34 965 27 17 09
SMS: Not available

Events
Email: grupos@hotelesposeidon.com
Phone: +34 965 85 02 00
Toll-Free #: Not available
SMS: Not available

Business center
Email: bookonline@hotelesposeidon.com
Phone: Not available
Toll-Free #: Not available
SMS: Not available

Human resources
Email: cv@hotelesposeidon.com
Phone: +34 965 85 02 00
Toll-Free #: Not available
SMS: Not available

To submit your feedback, please send an email to: reservas@hotelesposeidon.com with the following information, we will get back to you as soon as possible:
 • Reservation or accommodation number (if you have one)
 • Request
 • Email address
 • Phone number

At the Poseidon Resort, there are various swimming options available. These include two adult pools, a children's pool with water features, a second children's pool, and a heated pool (open seasonally, please check with the hotel). The pool hours are from 10:00 AM to 7:00 PM, every day of the week.

We have different options for your stay:
- Accommodation only.
- Bed and breakfast.
- Half board.
- Full board.
- All inclusive Premium.

In some periods, some of the options may not be available.

Our parking can hold 68 vehicles in the covered area (14 EUR/day) and 73 in the uncovered one (12 EUR/day).

Definitely, Poseidon Resort has 2 restaurants:

Restaurant Poseidon:
• International, Buffet
• Open 7/7.
• Open all year.
• Opening times:
 • Lunch: from 13:00 to 15:30.
 • Dinner: from 19:30 to 22:00.
• Price range: $
• Open for hotel residents and visitors.
• Reservation is not mandatory.
• Kids friendly.
• Lunch boxes are available upon request.
• Max capacity: 100 pax.
• Pets are not accepted in the restaurant.
• Our restaurant offers:
 • High chairs
• Dress code: Resort Casual
 • For Her: Bathing suit with wrap or cover-up, sneakers or sandals.
 • For Him: Bermudas (long shorts or Capri pants), sneakers or sandals. No sleeveless shirts.
Restaurant Poseidon website

Restaurant Poseidon Palace:
• International, Buffet
• Open 7/7.
• Open all year.
• Opening times:
 • Lunch: from 13:00 to 15:30.
 • Dinner: from 19:30 to 22:00.
• Price range: $
• Open for hotel residents and visitors.
• Reservation is not mandatory.
• Kids friendly.
• Lunch boxes are available upon request.
• Max capacity: 100 pax.
• Pets are not accepted in the restaurant.
• Our restaurant offers:
 • High chairs
• Dress code: Resort Casual
 • For Her: Bathing suit with wrap or cover-up, sneakers or sandals.
 • For Him: Bermudas (long shorts or Capri pants), sneakers or sandals. No sleeveless shirts.
Restaurant Poseidon Palace website

We have 468 rooms.
(Room types for maximum 950 pax)

Single: 24 rooms
• Surface: 12.5 to 16.5 m²
• Max occupancy per room: 2 adults and 0 children
• Composition: 1 bedrooms, 1 bathroom with WC
• Equipment: 1 double bed , TV

In room smoking is not allowed

Twin: 292 rooms
• Surface: 13 to 17 m²
• Max occupancy per room: 3 adults and 0 children
• Composition: 1 bedrooms, 1 bathroom with WC
• Equipment: 2 single beds , TV

In room smoking is not allowed

Double/Twin: 146 rooms
• Surface: 12.5 to 16.5 m²
• Max occupancy per room: 3 adults and 1 children
• Composition: 1 bedrooms, 1 bathroom with WC
• Equipment: 1 double bed or 2 single beds , TV

In room smoking is not allowed

Poseidon Living: 27 rooms
• Surface: 39 to 44 m²
• Max occupancy per room: 4 adults
• Composition: 1 bedrooms, 1 living-room, 1 bathroom with WC
• Equipment: TV

In room smoking is not allowed

To modify your booking:
• If you have booked directly with the hotel:
Please send an email to: reservas@hotelesposeidon.com and bookonline@hotelesposeidon.com with the following information:
Requested modification
Check-in date
Full name
Reservation or accommodation number
Phone number
Email address

• If you have booked through an OTA (Booking, Expedia..):
Reservations made through any OTA must be managed directly with the OTA.
Follow the steps below:
1-Access your booking confirmation email and visit the OTA website or app.
2-Choose the option to modify the reservation.
Any modifications to the reservation will depend on the terms and conditions clearly displayed at the time of booking, in the confirmation email or on the App or dashboard used to make your reservation.
The hotel is not able to make any exceptions to these policies.

If a modification fee applies, we will let you know before processing your request.

To extend your stay:
Please send an email to: reservas@hotelesposeidon.com and bookonline@hotelesposeidon.com with the following information:
Booking source (Direct, Booking.com, etc).
Check-in date
Check-out date
Required check-in date
Required check out date
Full name
Reservation or accommodation number
Phone number
Email address

To add guest(s) to your booking:
Please send an email to: reservas@hotelesposeidon.com and bookonline@hotelesposeidon.com with the following information:
Booking source (Direct, Booking.com, etc).
Check-in date
Full name
Number of guests
Guest's age
Number of baby cots
Number of rooms
Email address
Phone number

If a modification fee applies, we will let you know before processing your request.

Please send an email to: reservas@hotelesposeidon.com and bookonline@hotelesposeidon.com with the following information:
 • Your selected meal plan
 • Reservation or accommodation number
 • Phone number
 • Email address

Puede añadir/reservar el parking directamente al reservar su estancia en nuestra página web: hotelesposeidon.com

• If you have booked directly with the hotel:
To confirm your reservation, please send an email to: reservas@hotelesposeidon.com and bookonline@hotelesposeidon.com with the following information:
Check-in date
Full name
Reservation or accommodation number
Phone number
Email address

• If you have booked through an OTA (Booking, Expedia..):
You can check the status of your reservation by referring to the confirmation email you received from the OTA and checking the OTA's app.

Single have a shower.
Twin have a shower or bathtub.
Double/Twin have a shower or bathtub.
Poseidon Living have a bathtub.

To make a specific room request:
If you have not booked yet: please indicate your request in the "comment" section when booking.
If you have already booked: please send an email to: reservas@hotelesposeidon.com and bookonline@hotelesposeidon.com with the following information:
 • Full name
 • Check-in date
 • Request
 • Reservation or accommodation number
 • Phone number
 • Email address

Animation for adults during the day and night, and miniclub for kids.

Single rooms have 1 double bed(135x190cm)
Twin rooms have 2 single beds(90x190cm)
Double/Twin rooms have 1 double bed(135x190cm) or 2 single beds(90x190cm)
Bed guards for children are not available.

Yes, the property is wheelchair friendly.
We offer 4 fully accessible room(s).
Our wheelchair-accessible accommodations are equipped with a roll-in shower.

To make a specific room request:
If you have not booked yet: please indicate your request in the "comment" section when booking.
If you have already booked: please send an email to: reservas@hotelesposeidon.com with the following information:
 • Full name
 • Check-in date
 • Request
 • Reservation or accommodation number
 • Phone number
 • Email address

Children are welcome.
Children up to 2 years old can stay with their parents for free.
Kids price applies for children:
•between 3 and 10 years old (50% of adult price).
Adult rate applies from 11 years old.
Our prices for adults and kids vary based on seasonality. Please request a price simulation to see the best price available for your dates.
We offer a club for children from 4 to 12 years old.
• Access to the kids club: Free.
• The kids club is open from 14-JUN to 14-SEP.
• The kids club is open every day, all day.
We are sorry, but we don't have a fun zone.
Children under the age of 16 must always be accompanied by their family or legal guardians.
Please email us for more details: reservas@hotelesposeidon.com.

• If you have booked directly with the hotel:
Flexible reservations are fully refundable with a minimum of 48 hours notice prior to check-in date. Other kinds of reservations are not refundable.

To cancel your reservation, please send an email to: reservas@hotelesposeidon.com and bookonline@hotelesposeidon.com with the following information:
Check-in date
Full name
Reservation or accommodation number
Phone number
Email address

• If you have booked through an OTA (Booking, Expedia..):
Reservations made through any OTA must be managed directly with the OTA.

To cancel a reservation:
1-Access your booking confirmation email and visit the OTA website or app.
2-Choose the option to cancel the reservation.

Refunds will depend on the cancellation policy clearly stated at the time of booking and in the confirmation email.
Please kindly note the property is not able to make any exceptions to this policy.

All of our bathrooms are equipped with:
Hair dryer, towels, soap, shower gel, shampoo, shower cap, hairbrush, magnifying mirror and bidet
Upon request:
• At an extra charge:
Beach towels 3 EUR per day
Pool towels 3 EUR per day
Not available:
Bathrobe, bedroom slippers, hair conditioner, cotton swabs, toothbrush and toothpaste

Wifi is available at the property.
• Standard wifi: Free.
• Premium wifi: Free.
• Allowed for an unlimited number of devices.
• The network is secured.
• Pool area included.
• There is no ethernet connection.
• Both 4G and 5G networks are also available.
• Complementary smartphones are not available.
The Wi-Fi code is available at the front desk.