cover-coronavirus

Covid-19 measures

1. OBJECTIVE AND SCOPE OF THE MANUAL


The objective of this Manual (M-COVID-19) is to define the operating procedures for reopening in the post-confinement scenario due to the COVID-19 epidemic declared in Spain in March 2020. The services and measures will be subject to regulatory changes.

The guidelines and procedures established in this Manual seek to minimize the risk of contagion of COVID-19 by guests, clients as well as Staff of the Hotel Poseidón Resort, Hotel Poseidon Playa, Hotel La Estación, Hotel Restaurant
Alahuar, Hotel Playas de Guardamar, Hotel Playas de Torrevieja and Poseidon La Manga
Hotel&SPA, following the basic principles of:


Social distancing that minimizes the risk of direct contagion between people.

Facilitate all the devices and means that promote the frequent and adequate washing of people's hands.

Elimination or reduction of objects or surfaces shared between people and that can be vehicles for the transmission of the SARS-CoV-02 virus.

Intensification of cleaning and disinfection of surfaces susceptible to being contaminated, as well as ventilation in closed spaces.

Isolation and evaluation of people with symptoms compatible with the disease.


The scope of this manual is all the activities and services that are offered in the hotel.


2. LEGAL FRAMEWORK


This manual complies with the following Legal Requirements:


Royal Decree-Law 21/2020, of June 9, on urgent prevention, containment and coordination measures to deal with the health crisis caused by COVID-19.

Agreement of June 19, of the Consell, on prevention measures against Covid-19.

Resolution of June 19, 2020, of the General Secretariat of the Ministry of the Presidency and Finance, which provides for the publication in the Official Gazette of the Region of Murcia of the Agreement of the Governing Council, regarding prevention and containment measures applicable in the Region of Murcia to face the health crisis situation caused by COVID-19, after the end of the state of alarm and for the reactivation phase.


3. REQUIREMENTS FOR RISK MANAGEMENT


Poseidon Hotels assumes a firm commitment to risk management, leading the systematic implementation of measures aimed at minimizing it, which are based on specific documented procedures that include, in the context of the prevention of COVID-19 infections:

The capacities established in each of the common areas according to each phase of the de-escalation or post-de-escalation in which it is located.

Other adaptations made in the establishment in the context of the prevention of infections by COVID-19 (installation of devices with hydroalcoholic gel...).

The cleaning programs for common areas and accommodation units, including procedures for the replacement of linen and removal of waste from the accommodation if these services are offered, and the conditioning of rooms or homes after check-out.

Restaurant service procedures and food preparation.

The procedures for the use of small spaces where it is difficult to respect social distancing between clients (elevators, sanitary blocks, common toilets...).

The check-in procedure, including informative procedures for the client on special rules of coexistence and use of the facilities.

The use of common areas for employees (canteens, changing rooms...) and hygiene standards applicable to each department or job.

The procedure for action in the event that a client or employee presents symptoms compatible with the disease.

Management plan for a potential outbreak of the disease in the establishment and declaration of quarantine by the health authorities.

All these procedures will be complemented by a record of execution and/or
verification of the programs, for example:


Capacity control record.

Records of cleaning execution in common areas (toilets, elevators, restaurants, swimming pools...).

Control record of hydroalcoholic gels or sinks.

Employee training record.

Control record of sick clients.


Risk management must be part of all establishment processes; therefore, the different processes will be coordinated with each other.

MANAGEMENT COMMITTEE:
The Hotel has formed a Risk Management Committee, made up of:

Exploitation Director.

Director of the Establishment.

Delegate for Occupational Risk Prevention.

Quality and Environmental Management Coordinator.


This committee assumes the definition of strategies and decision making for the minimization of hygienic-sanitary risks by COVID-19.


4. PREPARING THE ESTABLISHMENT FOR REOPENING


Before reopening to the general public, Poseidon Hotels develops a series of measures in order to minimize the chances of contagion of COVID-19. These are the measures taken:

4.1. Cleaning and Disinfection.

Initially, the Hotel Floors Department will carry out a
General cleaning of the Hotel facilities, including transit areas,
service areas, common areas, rooms. For this cleaning
IT3 will follow. FLOORS, Hygiene, Cleaning and Provision of Rooms and IT4. Floors. Cleaning of Common Areas, and Annex 5. Cleaning and Disinfection of Surfaces.

An environmental Disinfection Treatment will be carried out against Sars-CoV-2 (COVID-19), after the initial cleaning carried out, by a Company authorized for it.

4.2. Adequacy of the facilities.


4.2.1. Capacity limitation
The capacities of their common areas will be delimited in order to adapt them to
the regulations of each Autonomous Community in which the Hotel is located and the Code will be taken as a reference
Building Technician DB SI (in case of fire) 3 (evacuation of
occupants) – version 20-Dec-2019:


The capacities of each zone are detailed in Annex 7. Capacity.

4.2.2. Marking of distances on the ground and equivalent measurements.
In order to maintain safety distances, in those areas where, due to their characteristics, there may be crowds or specific queues to wait for their turn (Hotel Entrance, Reception, Elevator Hall, etc...), marks with space will be indicated on the floor. of separation that respect the minimum distances between people of 1.5 m.

4.2.3. Devices for washing / sanitizing hands.
Poseidon Hotels will install Hydroalcoholic Gel dispensers with manual and/or automatic dispensers available to customers in all common areas open to the public. It is especially in those areas with the greatest possibility of contagion such as elevators, vending machines, computers for public use, etc...

In the Personnel area, such as the Changing Rooms, Offices and Staff Canteen, there will also be Hydroalcoholic Gel dispensers.

Instructions for its correct use will be available next to each of the automatic gel dispensers.

In the specific case of common toilets, the provision of an operative soap dish and a device for drying paper hands, and self-closing taps will be ensured.

4.2.4. Other measures to reduce the risk of contagion.
Access to the hotel will be through the main door, which has an automatic door with a presence sensor.

Clients will be advised to check-in online, through the Poseidon Hotels APP (Check-IN Express), which can reduce interaction between people and the exchange of objects.

All those decorative or dispensable objects from rooms and Common Areas susceptible to being contaminated by handling (Ornaments, Paper Advertising, Cafeteria Letters, tabletop objects, etc...) will be temporarily removed.

The use of stairs will be promoted through posters.


4.3. INFORMATION TO CUSTOMERS.


The Clients of the Hotel will be informed in writing and through informative signage, in the most habitual languages ​​of the clients (Minimum Spanish and English) and/or infographics of:


The Hotel's Internal Regime Rules, which include mandatory sanitary regulations to prevent the spread and contagion of Covid-19.

The capacity limits in each of the common spaces and hours or times of service use.

The rules for the use of small spaces such as elevators or common toilets, as well as respect for distancing rules at customer service points.

The mandatory use of hydroalcoholic gel when accessing shared premises where its use is indicated.

Social Distancing Rules.

Use of masks and use of hydroalcoholic gel.

The rules of action in the event of detection of symptoms compatible with the disease COVID-19, among which the obligation to remain in self-isolation (affected and cohabitants) should be highlighted in the event of the appearance of symptoms compatible with the disease and undergo a medical evaluation.


The acceptance of compliance will be guaranteed, by signing the Entry Register, at Check In that the client knows, before confirming the reservation and during his stay in the accommodation, the special rules that will govern the establishment.

All the specifications to these rules that the Clients must comply with are detailed in the Rules for the use of the facilities by the guests.

4.3.1. Action before customers potentially affected by COVID-19.
Any client with symptoms compatible with the disease must self-isolate and contact Reception. And follow the Standards protocol described in Annex 3. Standards of action in the event of positive cases of COVID-19 in the establishment.


.4. CONTAGEMENT PREVENTION MEASURES AND EMPLOYEE TRAINING PLAN.


Both Workers and Owners of Hoteles Poseidon are obliged to comply with the prevention regulations described to prevent the transmission of COVID-19. Based on those established in the Good Practices guide in workplaces to prevent COVID-19 published by the Ministry of Health.

4.4.1. Prevention and protection measures against COVID-19, for Employees.

Regarding the prevention and protection measures to avoid contagion of employees in the work environment, which must comply with:


Measures that allow maintaining social distancing between colleagues. Among other:

Arrival at work will be carried out in stages, with a period of 5-10 min, in order to avoid crowds.

At the end of the Shift, the departure from work will also be carried out in stages, remembering to leave the Epis, especially the gowns in closed bags for later washing at more than 60ºC.

So many changing rooms, staff dining room and rest areas, must be used in a unitary way, avoiding sharing at all times, in case of impossibility of maintaining the safety distance, the use of a surgical mask will be mandatory.

Workplace in offices and other environments that allow separations of 2 meters, in case of impossibility of maintaining the safety distance, the use of a surgical mask will be mandatory.

  • The measures that allow maintaining social distancing with clients have been described in each Department. In general, it will be fulfilled:

    Frequent hand washing with soap and water and drying hands with disposable paper, as indicated in the image and/or hand washing with Hydroalcoholic Gel, replacing hand drying with air drying of the hands.

    In situations in which this safety distance of 2 m cannot be respected, the employee will use a hygienic mask. However, the option of an employee to wear a mask must be respected despite the absence of the aforementioned risk situations. Following the protocol indicated in Annex I Proper use of PPE: masks and gloves.

    The shared use of equipment, tools and utensils will be avoided, as well as the sharing (and less simultaneously) of objects (keyboards / computer mice, POS terminals or dataphones, pens, cleaning equipment, kitchen utensils, tools, etc). If it is not possible to identify these tools, they must be sanitized prior to their use by another person. Therefore, disinfectant must be available at each workstation for its continuous application, which will be provided by the Hotel.

    The Hotel will have devices for hand hygiene:

    Hand sanitizer will be provided in all work areas that do not have a sink.

    Alternatively, disposable gloves may be used depending on the type of tasks to be performed. And whose use has been described in Annex I Proper use of PPE: masks and gloves.

    Serological tests will be carried out on all the workers of Poseidon Hotels.

    The work environment cleaning programs will be reinforced.

    At the end and start of the shift, each job will be cleaned and disinfected following Annex 5 Cleaning and Disinfection of Surfaces.

    Employees at special risk from the COVID-19 disease.

    Special attention will be paid to exposure to contagion risks in those people classified as more susceptible to suffering severe symptoms of COVID-19, such as those affected by:

  • Diabetes.

  • Cardiovascular disease, including hypertension.

  • Chronic liver disease.

  • Chronic lung disease.

  • Chronic kidney disease.

  • Immunodeficiency.

  • Cancer in active treatment phase.

  • Pregnancy.

  • Over 60 years.

In these cases, the jobs must be evaluated by the occupational risk prevention services, which will determine whether or not to join the job.

 Serological tests will be carried out on all workers.


4.4.2. Action against employees potentially affected by COVID-19.
Any Poseidon Hotel worker with symptoms compatible with the disease must self-isolate and contact medical services. Likewise, those people classified as having close contact (staying less than one meter for more than 15 minutes and without protection with a person confirmed to be a carrier of the SARS-CoV-2 virus) must self-isolate until medical resolution.

4.4.3. Training workers COVID-19.
Poseidon Hotels has defined a minimum training for the prevention of contagion in the work environment for reopening scenarios, based on the COVID contagion prevention procedure, as well as the use of PPE.

This training, in at least one session prior to the reopening of the establishment to the public, will be given (preferably in face-to-face video format) and accredited by trained professionals and entities with experience in health advice and services to the hospitality sector (CdT, HOSBEC, Suppliers, etc...).

Subsequently, for new personnel incorporated into the workforce, internal training could be carried out by the establishment itself as Management, Department Head and/or Quality Coordinator.

In addition to the training, posters will be posted in employee areas to reinforce the preventive measures to be adopted to prevent contagion (hand washing, respiratory etiquette, symptom monitoring, etc.).


4.5. Provision of Individual Protection Equipment (PPE), uniforms and other required materials.

Poseidon Hotels, and prior to the opening it has determined, based on the Guide for the post-COVID-19 reopening of hotel establishments and tourist accommodation in the Valencian Community, prepared by Hosbec and agreed by the Personnel Department, the Individual Protection Teams (EPIS ) necessary to reduce the Risk of Contagion, and are:

  • FFP2 masks, → to be used only in case of contact with COVID-19 patients.

  • Surgical Masks, → which will be used continuously in the provision of the service.

  • Gown, → that the Reception Department will use for its daily activity.

  • Glasses or Facial Screen, → which will be used continuously in the provision of the service.

Nitrile gloves → of different sizes. For use at the discretion of the Worker, but in no case is it a substitute for continuous hand washing.
Hoteles Poseidon asegurará, antes de la apertura del Hotel, que dispone de estocaje suficiente, así como la entrega individualizada a los trabajadores/as del Hotel; y se generará un Registro de su entrega. 

There will also be a sufficient quantity and will make available to each of the Workers, Soap and hand and paper disinfectant products, as well as products for cleaning and disinfection of surfaces, to carry out Cleaning and Disinfection tasks. These products are described in Annex 5 Cleaning and Disinfection of Surfaces.

The supplier or suppliers of these products will guarantee the supply of material and that a minimum available stock will be established in the establishment of two weeks.

Employees will work in their usual uniforms, with the exception of Reception, who must wear a smock. The Hotel will ensure the daily washing of the uniform and gown in a hot water cycle (minimum 60ºC), it will have enough stock for its daily replacement. It is advisable to simplify the uniforms in the de-escalation phases so that only garments that can be washed according to the previous instructions are used.

In anticipation that a client presents symptoms, the medical kit will be provided with the necessary material for two protection workers in cases of COVID-19:

  • FFP2 mask.

  • Surgical masks.

  • Infrared clinical thermometer.

  • Gloves of different sizes.


4.6. VERIFICATION OF THE DEGREE OF COMPLIANCE.


To ensure correct compliance with the requirements set out in this Manual, the Hotel will establish Verification Records based on the CHECK-LIST MEASURES FOR THE REDUCTION OF HYGIENIC-SANITARY RISKS FOR HOTELS AGAINST COVID-19 in those prepared by CEHAT-ITH, Annex 4 Verification records of COVID-19 Measures. It is the responsibility of the Director of the Hotel, the verification of these measures.

The Verification of this Manual, with its Annexes and Records, will be carried out by personnel trained in this matter, either personal from the tourist company or external advisers.


4.7. COMMUNICATION OF THE REOPENING TO THE AUTHORITIES
TOURIST.


The Director of Operations will be in charge of notifying the tourist authorities, sufficiently in advance and following the ordinary procedure for opening and closing tourist accommodation, of the expected reopening dates.



5. SERVICE REQUIREMENTS.



5.1. RECEPTION.

The Reception Department will develop its activity, following the
Procedure and Technical Instructions, already known, expanding on the points described below for a COVID-19 scenario.

5.1.1 Information and communication to the client.

The Reception Department must be knowledgeable and must inform the client in the context of the current epidemic by COVID-19:

  • The rules of use of the facilities and the policy of the establishment in prevention of COVID-19. Such as capacity, schedules, restrictions on ordinary services and behavior obligations, defined in this Manual as Annex 2. Rules for use of the facilities by the guests.

  • The procedure to follow in case of detecting symptoms compatible with COVID-19, defined in this Manual as Annex 3. Rules of action in the event of positive cases of COVID-19 in the establishment. In particular, they should advise guests with symptoms consistent with COVID-19 to remain in their rooms until they are evaluated by a doctor. For what you should know and have available at all times
  • the telephone numbers of the specific health authorities for the management of COVID-19 cases, as well as that of doctors, public and private centers and hospitals, and assistance centers in the event that a client may be sick that are indicated in Annex 8. COVID Telephone Numbers.

  • The social and mobility restrictions that are established in the tourist destination where the establishment is located and in the De-escalation Phase in which it is located.

  • The reception staff must be familiar with the protocol for action when detecting an affected or suspicious person.

  • The Head of Reception and/or a designated person from the Reception department, will be in charge of informing clients (verbal or through signage) and monitoring compliance with the Reception capacity.


5.1.2. Hygiene measures and use of protective material by the
reception staff.


  • All Receptions will be provided with Hydroalcoholic Gel, disposable paper roll and trash can with garbage bag and pedal-operated lid for hand hygiene.

  • The Receptionist facing the public will be equipped with the following Epis:


    • Mascara protectora.

    • Mascarilla quirúrgica.

    • Guantes (opcional, a criterio de cada Recepcionista).

  • After each direct customer service task where objects are being shared (delivery of keys, payments and documents, luggage management, etc.) they will wash their hands with the hydroalcoholic solution and/or use gloves.

  • The Reception Department will be provided with disinfectant cleaning products against Sars-CoV-2 and disposable paper (COVID-19) for continuous disinfection, with:

RECEPTION DESK (every two hours and shift change).

TABLE UNDER COUNTER (every two hours and shift change).

COMPUTER KEYBOARD (Every Start and End of Shift).

PRINTER KEYBOARD (Every Start and End of Shift).

DATAPHONE (after each use if the client types the PIN, otherwise each shift change).

TELEPHONE (Every Start and End of Shift).

As a General rule, Clean and Disinfect each Object after use.

  • All staff will observe the basic rules of prevention of
    infections by COVID-19:

Refrain from hugging, kissing or shaking hands with customers, as well as among staff.

Frequent hand washing. Hand disinfection is indicated after exchanging objects (money, credit cards, pens, keys) with customers.

Use the inside of your elbow to cover your mouth/nose when coughing or sneezing, or use disposable tissues and wash your hands afterwards.

Avoid touching your mouth, nose or eyes.

Refrain from going to work on suspicion of contagion from oneself or a cohabitant.

5.1.3 Prevention of contagion through shared objects.

To avoid contagion through objects that are routinely shared between colleagues or between clients, a plan will be applied that prioritizes the following preventive actions:


  • Delete shared objects where possible.

  • Delete press, magazines or other shared documents.

  • Eliminate paper advertising.

  • Avoid paying in cash.

  • Avoid sharing pens.

  • Each shared object must be disinfected after use.


5.1.4 Social distancing between customers.

To ensure social distancing of at least 1.5 meters, marks will be placed on the reception floor to ensure this minimum distance and avoid possible crowds.



5.2. RESTORATION.


The reopening of the Hotel will carry out Bar services at a table and/or bar, in the hotel cafeteria and on the outdoor terrace. The Restaurant service in Buffet and table format, in the Hotel dining room and the Kitchen service for food preparation.


5.2.1. PUB.


This service will be carried out following the Bar Procedures already implemented in the Hotel, complementing this, in order to ensure minimum contagion, the following Preventive measures:
 
5.2.1.1. Basic personal hygiene measures for bartenders.



The Bar department must strictly comply with the basic rules for the prevention of COVID-19 infections, indicated here:


  • All Bar staff will be provided with the Epis:

  • Protective mask.

  • Surgical mask.

  • Gloves (optional, at the discretion of each Bar Waiter), discarding them after each table service.

  • The BAR Department will be provided with Disinfectant Cleaning Products against Sars-CoV-2 and disposable paper (COVID-19) for Disinfection and following Annex 5 Cleaning and Disinfection of Surfaces of:

  • Cleaning and disinfection will be carried out (at least once per service) of the main premises and offices.

  • TABLES AND CHAIRS (After each Service).

  • SOIL (minimum every 2 hours).

  • TRAYS (After each Service).

  • BAR (every two hours and shift change).

  • COFFEE MACHINE (every two hours and shift change).

  • TOASTER (every two hours and shift change).

  • BEER AND SOFT DRINK TAP (After each Service and Change of Shift).

  • CASH REGISTER (every two hours and shift change).

  • AUXILIARY STORES, such as bottle racks, freezers, (every two hours and change of shift).

  • As a General rule, Clean and Disinfect each Object after use.

All staff will observe the basic rules of prevention of
infections by COVID-19:

  • Refrain from hugging, kissing or shaking hands with customers, as well as among staff.

  • Frequent hand washing. Hand disinfection is indicated after exchanging objects (money, credit cards, pens, keys) with customers.

  • Use the inside of your elbow to cover your mouth/nose when coughing or sneezing, or use disposable tissues and wash your hands afterwards.

  • Avoid touching your mouth, nose or eyes.

  • Refrain from going to work on suspicion of contagion from oneself or a cohabitant.

  • The hygiene of work clothes will be ensured, so the waiter will change at the Hotel. However, if there is not enough space in the changing rooms, those employees who do not go to work by public transport may change houses.
  • The Cleaning and Disinfection of work clothes will be ensured, in an automatic washing machine at temperatures above 60ºC.


5.2.1.2. Specific measures to prevent infections in the BAR Department.

To avoid this type of infection, the Bar Department must:
 

  • Mandatory use of hygienic/surgical masks, during the provision of the service.

  • Table service by the Department will imply the use of hygienic masks by waiters.

  • Do not share objects and work utensils (trays, openers, pens...) and they must be sanitized after use.

Use elements and equipment must also be removed common as:

  • Oil/cruet cans.

  • salt shakers

  • Sugar cubes.

  • Napkin rings.

  • little straws

  • Coasters.

  • Any decorative element.


Those that are essential for the service will be delivered individually in each service and disinfected upon delivery to the customer and after use by the customer.

  • All the crockery and cutlery used must be washed in an automatic dishwasher for disinfection at temperatures above 65ºC.

  • The messing up of tables will be carried out in the absence of customers and after this task the waiter will sanitize the table and their hands.

  • The waste produced in the mess of tables, will be thrown in containers equipped with lids. Once the shift is over, or when necessary, the garbage bags will be tied and deposited in the corresponding final waste container. After this operation, the Waiter must disinfect his hands with Hydroalcoholic Solution.

  • Work clothes will be washed daily in hot water cycles of 60ºC.

5.2.1.3. Specific prevention measures for customers in the BAR.

To avoid this type of infection, customers will be urged to:

  • Use the hand sanitizer that will be available for this purpose at the entrances and at the cafeteria bar.

  • Pay by credit card, not advising you to pay in cash.

  • Respect the interpersonal safety distance and use of masks in closed spaces or in case the safety distance cannot be respected.

  • Parents and/or guardians supervise children at all times, ensuring that they comply with the established hygiene measures.


5.2.1.4. Bar capacity control.


The capacity of each one of the Poseidon Hotel Bars, detailed in Annex 7. Capacity. As a general rule, a distance of 1.5 m between customers who are not part of the same group of diners should be allowed. (one meter in the case of back-to-back seats). It is recommended that diners who share a table be arranged so that distances of 1.5 m are maintained between opposite diners and 1 m between the sides.

The Head of the Bar and/or a designated person from the Bar department will be in charge of informing customers (verbally or through signage) and controlling compliance with the capacity of the terrace and interior of the cafeteria.

5.2.1.5. Cleaning plan.

The kitchens of Poseidon Hotels will follow the Cleaning Plan established in their already implemented Bar Procedures and HACCP Guides.

Mentioned Restaurant Cleaning Plan, will be reinforced with:

  • Cleaning and disinfection (at least once per service) of the main premises and auxiliary offices and warehouses, with special attention to all objects and surfaces that can be handled by different employees (bottle racks, coffee makers, door or drawer handles, documents, POS terminals). , telephones, etc.).

  • The frequency of cleaning and disinfection of the surfaces that customers contact will be carried out after each use (tables, backrests and arms of chairs and armchairs...) or at least every 2 hours in the case of food displays, counters and bars, dispensers of beverages for non-continuous use.
  • Prolonged natural ventilation of the room must be provided after each service.

  • Specific cleaning and disinfection products will be used for a COVID-19 scenario, and whose use and security measures are described in Annex 5 Cleaning and Disinfection of Surfaces.


Se registrará la realización de las limpiezas y desinfección de Restaurante en el I1-IT3BAR. Planes de Limpieza Bar.


5.2.2. KITCHEN.


This service will be carried out following the Kitchen Procedures and the HACCP guide already implemented in the Hotels, complementing this, in order to ensure minimum contagion, the following Preventive measures, regardless of the fact that the spread of COVID-19 to through food and that there is no evidence of transmission by this route since the virus does not multiply in food.

5.2.2.1. Basic personal hygiene measures.

Like any employee of Poseidon Hotels, the basic rules for the prevention of COVID-19 infections must be strictly observed:

  • Refrain from hugging, kissing or shaking hands with customers, as well as among staff.

  • Frequent hand washing. Especially when joining work, after eating, smoking, coughing, touching your mouth, nose or eyes, and as many times as possible.

  • Use the inside of your elbow to cover your mouth/nose when coughing or sneezing, or use disposable tissues and wash your hands afterwards.

  • Avoid touching your mouth, nose or eyes.

  • Make proper use of PPE (see annex 1),

  • Refrain from going to work on suspicion of contagion from oneself or a cohabitant.

  • The daily sanitization of the work uniform and its exclusive use in the workplace must be guaranteed.


5.2.2.1. Specific measures to prevent contagion between people in the kitchen work environment.


The Kitchen department must strictly comply with the basic rules for the prevention of infections by COVID-19, indicated here:

All kitchen staff will be provided with the PPE's:


  • Surgical mask.

  • Gloves (optional, at the discretion of each Bar Waiter), discarding them after each table service.

  • The Kitchen Department will be provided with Disinfectant Cleaning Products against Sars-CoV-2 and disposable paper (COVID-19) for Disinfection and following Annex 5 Cleaning and Disinfection of Surfaces.


To avoid this type of infection, the following will be taken into accoun

  • Maintain interpersonal distances of 1.5 meters, in the case of impossibility, the use of a mask will be mandatory. Therefore, they must:

  • Stagger shifts for entering the service and use of changing rooms, leaving a margin of 5 min.

  • Organize work parties in time if you cannot physically distance.


Meetings with kitchen staff will be held outside, maintaining interpersonal distances of 1.5 m. In the event of close dialogue (less than 1.5 meters) with other people, including colleagues from the same or different departments, clients (buffets, show cooking, waiters...) or suppliers, hygienic masks will be used.

5.2.2.3 Food contamination prevention measures.

Poseidon Hotels, has implemented, to avoid potential food infections, the following mandatory measures

Strictly comply with the food hygiene standards established in the Application Guide for the HACCP Food Hygiene System in Tourist Accommodation developed by HOSBEC and validated by the health authorities.

  • Unpack all food prior to storage, and wash hands afterward. In those food transported not packaged (fresh food not packaged) as possible, they will be transferred to a clean container of their own.

  • Use of hygienic masks in those tasks of plating or handling ready-to-eat food.

  • Use of gloves in those foods ready for consumption (without subsequent cooking) in which there is direct contact of the hands with the food.

  • The presentation of composed desserts and salads will be in individual format and protected with film paper, for its exhibition in buffet.

5.2.2.4 Cleaning plan.

The kitchens of Hoteles Devesa will follow the Cleaning Plan established in their Kitchen Procedures and HACCP Guides already implemented.

Mentioned Kitchen Cleaning Plan, will be reinforced with:

Cleaning and disinfection (at least once per service) of all objects and surfaces in the kitchen environment that can be handled by different people (kitchen equipment controls, door or drawer handles, documents, telephones, etc.)

  • Staff toilets will be cleaned and disinfected every two hours during the period of use, and changing rooms at least twice a day.

  • The natural ventilation of closed areas, especially toilets, changing rooms and staff dining room, as far as possible.

  • Specific cleaning and disinfection products will be used for a COVID-19 scenario, and whose use and security measures are described in Annex 5 Cleaning and Disinfection of Surfaces.

The cleaning and disinfection of the Kitchen will be recorded in the I1-IT3COC. Kitchen Cleaning Plans.



5.2.3. RESTAURANT.


This service will be carried out following the Restaurant Procedures and the HACCP guide already implemented in the Hotels, complementing this, in order to ensure minimum contagion, the following Preventive measures:


5.2.3.1. Basic personal hygiene measures for restaurant waiters.


Like any employee of Poseidon Hotels, the basic rules for the prevention of COVID-19 infections must be strictly observed:

Refrain from hugging, kissing or shaking hands with customers, as well as among staff.

  • Frequent hand washing. Especially when joining work, after eating, smoking, coughing, touching your mouth, nose or eyes, and as many times as possible during the service.

  • Use the inside of your elbow to cover your mouth/nose when coughing or sneezing, or use disposable tissues and wash your hands afterwards.

  • Avoid touching your mouth, nose or eyes.

  • Make proper use of PPE (see annex 1).

  • Refrain from going to work on suspicion of contagion from oneself or a cohabitant.

  • The daily sanitization of the work uniform and its exclusive use in the workplace must be guaranteed.

  • Regarding the use of work clothes, you must ensure their daily hygiene.

  • It is recommended that the waiter and room staff change at the establishment. However, if there is not enough space in the changing rooms, those employees who do not go to work by public transport may change houses.

  • In the event of close dialogue (less than 1.5 meters) with other people, including colleagues from the same or different departments, clients (reception and accommodation of clients, table service...) or suppliers, hygienic masks will be used.


5.2.3.2. Specific infection prevention measures for staff.

The Restaurant department must strictly comply with the basic rules for the prevention of infections by COVID-19, indicated here:

All restaurant staff will be provided with the PPE's:

Surgical mask.

  • Gloves (optional, at the discretion of each Bar Waiter), discarding them after each table service.

  • The BAR Department will be provided with Disinfectant Cleaning Products against Sars-CoV-2 and disposable paper (COVID-19) for Disinfection and following Annex 5 Cleaning and Disinfection of Surfaces.


To avoid this type of infection, the Restaurant Department must:
          

Mandatory use of hygienic/surgical masks, during the provision of the service.

  • Table service by the Department will imply the use of hygienic masks by waiters.

  • Do not share objects and work utensils (trays, openers, pens...) and they must be sanitized after use.
  • Elements and equipment for common use must also be eliminated, such as:
Oil/cruet cans.

Salt and Pepper shakers.

Cutlery.

Crockery .

Sugar cubes.

Saccharin.

Napkin rings.

little straws

ice cream spoons

Any decorative element.

Those that are essential for the service will be delivered individually in each service and disinfected upon delivery to the customer and after use by the customer.

  • All the crockery, cutlery used and/or objects used by the client must be washed through an automatic dishwasher for disinfection at temperatures above 65ºC.

  • The messing up of tables will be carried out in the absence of customers and after this task the waiter will sanitize the table and their hands. And it will proceed with the complete assembly, including crockery and cutlery, depending on the service. As far as possible, and always with disinfected hands, the clean cutlery will be completely wrapped in the napkin itself. And the glass, glass and/or cup will be placed upside down. This operation will be carried out with disinfected hands and/or disposable gloves.

  • The waste produced in the mess of tables, will be thrown in containers equipped with lids. Once the shift is over, or when necessary, the garbage bags will be tied and deposited in the corresponding final waste container. After this operation, the Waiter must disinfect his hands with Hydroalcoholic Solution.

  • Work clothes will be washed daily in hot water cycles of 60ºC or more.


5.2.3.3. Specific prevention measures for customers

To avoid this type of infection, Poseidon Hotels, in its Restaurant Service, will remind its customerse que:


They must respect the Schedule/Shift assigned for entry and permanence in the restaurant, if this has been communicated at Reception

  • At the entrance to the service areas, the obligation to use the hand sanitizer that will be available for this purpose at the entrances. And the mandatory use of masks, which can only be removed when you are sitting at your table.

  • That children must be supervised at all times by their guardians, ensuring that they comply with the established hygiene measures.

  • Menu, wine and drink menus are available via QR code.

  • The preference of Payment by Card, avoiding payment in cash, as far as possible.

  • They must respect the capacity indications, as well as signage to avoid crowds (Restaurant Entrance, Restaurant Exit, Buffet Routes, distance markings, etc.).

                                                   
5.2.3.4. Specific prevention measures Buffet / self-service service

All hotels belonging to Hoteles Poseidón, which have this type of service, will continue to do so according to the procedures already implemented and the HACCP Guide, complemented by the following preventive measures to avoid contagion by COVID-19:

A.-ORGANIZATIONAL MEASURES.


Maximum capacity allowed visible at the entrance.

  • Access control and signposted unidirectional circuits to comply with the interpersonal distance and avoid crowds.

  • Flows of customers directed and organized in the room for accommodation in enabled tables and on shelves.

  • Signaling elements on the floor and food shelves in each sector and in vending machines marking the safety distance.

  • Information to users on hygiene and safety measures through billboards or other means.


B.- CLIENT HYGIENIC MEASURES

  • Mandatory use of the mask when standing. Its use is excepted exclusively during consumption at tables.

  • Customers will have hydroalcoholic gel dispensers on all lines, access points to counters, self-service machines and entry or exit by checkout.

C.- MEASURES IN THE EXHIBITION.

Priority will be given to the arrangement of tableware (plates, cups, glasses, cutlery, etc.) over its arrangement on the shelves or vending machines. Efforts will be made to set up the table once the diners have been seated. When the client finishes, all the services will be washed, both used and unused.
In the case of crockery or cutlery for self-service, it is duly protected.
In those foods that are feasible, the single dose or individualized portion of the dish will be prioritized, for example, desserts, starters, oil, etc.
All unpackaged food (or without shell or inedible natural casing) exposed in self-service must be covered under protective screens, and will be discarded at the end of the service.
Any direct contact of the hands of the client with the exposed food is prohibited, so any exposed food will be protected or will have a specific utensil to be served
The utensils to be served, as well as the contact points of the self-service vending machines, will be changed or sanitized and disinfected at least every 30 minutes.

D.- MEASURES FOR THE CLEANING AND DISINFECTION OF SHARED SURFACES

Measures should be established that favor the rotation of trays and utensils on the shelf and reduce the exposure of food.
It must be guaranteed that all the crockery and service utensils are sanitized by dishwasher.

E. SURVEILLANCE AND VERIFICATION OF COMPLIANCE WITH THE MEASURES.


At all times a person designated among the establishment's staff trained in compliance and verification of security measures against COVID-19 will be present.
The designated person in charge will complete and sign a surveillance record where, if applicable, the incidents that have occurred and the measures that have been adopted will be indicated.
                                                                                                                                                              
There are protective screens in all exhibition buffets and Show Cooking where unpackaged food is available.
The buffet service tools (tongs, spatulas, ladles, etc.) will be replaced, at least every 15 minutes.
In the Show Cooking service, the buffet chef or designated staff must do so with a mask and must disinfect their hands and/or use gloves for each dish per customer.
As far as possible, the least possible amount of food will be exposed, including condiments in single doses (never more than those provided for the same service).
Self-service food or drinks will be allowed in closed dispensers (cereals, juices, hot or cold drink vending machines...) as long as a plan for continuous cleaning of the dispenser drive mechanisms is implemented (for example, every 15 minutes) and the means (towels or paper napkins for example) are available so that the customer can not touch the dispenser directly, and it is warned in its use that a previously used glass or container cannot be refilled.
The shared use of boards and knives for cutting bread by the client is not allowed, this action must be done at their table and with their cutlery.
Marks are available to ensure social distancing, in areas of possible crowding, such as Show Cooking, Buffets, juice machine, coffee makers, etc.
Whenever possible, an entry and exit route will be marked for the buffet service.




5.2.3.5. Specific prevention measures Table service.


All hotels belonging to Hoteles Poseidón, which have this type of service, will continue to do so according to the procedures already implemented and the HACCP Guide, complemented by the following preventive measures to avoid contagion by COVID-19:

Table service will imply the use of hygienic masks by waiters.

  • The waiter will disinfect their hands and/or use disposable gloves for each service.

  • Especially if you have more than one table assigned.

  • After the Service and after the mess, the table and chairs will be disinfected, using specific cleaning and disinfection products for a COVID-19 scenario, and whose use and security measures are described in Annex 5 Cleaning and Disinfection of Surfaces. Any object left on the table for use by customers (bread baskets, wine coolers, oil and vinegar combo, etc...) will be sanitized after each use in the dishwasher, nature permitting.


5.2.3.6 Restaurant capacity control.


The capacity of each one of the Poseidon Hotel Restaurants, detailed in Annex 7. Capacity. As a general rule, a distance of 1.5 m between customers who are not part of the same group of diners should be allowed. (one meter in the case of back-to-back seats). It is recommended that diners who share a table be arranged so that distances of 1.5 m are maintained between opposite diners and 1 m between the sides.

The Maitre d' and/or a designated person from the Restaurant department will be in charge of informing customers (verbal or through signage) and monitoring compliance with the restaurant's capacity.

5.2.3.7. Handling dishes and linens.

As far as possible and for the buffet service and/or table service, all table linen and cloth napkins will be replaced by disposable paper.

All dirty dishes, cutlery, glassware and non-disposable "tablecloths" will be washed and disinfected in the Car Wash at temperatures above 65ºC, including those that have not been used at occupied tables or those displayed in self-service.
All fabric tablecloths will be washed with an automatic washing machine at a temperature above 65ºC.
                 
The personnel responsible for washing dishes will ensure that they do not handle clean dishes after handling dirty dishes without having washed / sanitized their hands.

5.2.3.8 Cleaning plan.

The kitchens of Hoteles Devesa will follow the Cleaning Plan established in their Restaurant Procedures and HACCP Guides already implemented.

Mentioned Restaurant Cleaning Plan, will be reinforced with:

Cleaning and disinfection (at least once per service) of the main premises and auxiliary offices and warehouses, with special attention to all objects and surfaces that can be handled by different employees (bottle racks, coffee makers, door or drawer handles, documents, POS terminals). , telephones, etc.).

  • The frequency of cleaning and disinfection of the surfaces that customers contact will be carried out after each use (tables without a tablecloth, backrests and arms of chairs and armchairs...) or at least every 2 hours in the case of food displays, counters and bars , beverage dispensers for non-continuous use. In those devices with intense use (toasters, hot or cold beverage dispensers in restaurants...) this frequency will be intensified to the maximum possible (every 20 min) and the means will be provided to the client so that they can manipulate the devices.

  • Prolonged natural ventilation of the room must be provided after each service.

  • Specific cleaning and disinfection products will be used for a COVID-19 scenario, and whose use and security measures are described in Annex 5 Cleaning and Disinfection of Surfaces.


The cleaning and disinfection of the Restaurant will be recorded in the I1-IT3RES. Restaurant Cleaning Plans


5.3. FLOORS.


The Floors department is responsible for the Cleaning of Rooms and common areas following the guidelines established in the Floor Procedures already implemented in the Hotel, complementing this, in order to ensure minimum contagion, the following Preventive measures:

5.3.1 The cleaning plan

The Hotel has a Floor Procedure, where the Hotel Cleaning Instructions are defined, specifically:

  • COMMON AND SERVICE AREAS → according to IT4 FLOORS HYGIENE CLEANING OF COMMON AREAS.

    ROOMS → in accordance with IT3PISOS HYGIENE, CLEANLINESS and ROOM FACILITIES


These Technical Instructions will be completed with Annex 5 Cleaning and Disinfection of Surfaces, where the extra Cleaning procedures and Products to be used in a Covid-19 Scenario are defined.

5.3.2 Cleaning and disinfection of common areas.

The Hotel will increase, to reduce contagion by Covid-19, IT4 FLOORS HYGIENE CLEANING OF COMMON AREAS, in the following preventive measures.

Decreasing the frequency of Cleaning Common Areas. Said cleaning will be carried out at least every 2 HOURS, or failing that, 6 times a day. Taking greater attention and care to common toilets and community transit areas, stairs, corridors and elevators.

  • Prioritizing the specific cleaning of those elements to those objects that are touched frequently, such as handles, elevator buttons, handrails, switches, door knobs, etc.

  • Including specific cleaning and disinfection products for a COVID-19 scenario, and whose use and security measures are described in Annex 5 Cleaning and Disinfection of Surfaces.

  • Use cleaning material only for common areas and disinfect it after each use, rinsing it in hot water and then immersing it for 5 minutes in freshly prepared 0.5% chlorinated water (125 cm3 conventional bleach per liter of water).


5.3.3. Routine cleaning and disinfection of rooms.

The Hotel will increase, to reduce contagion by Covid-19, IT3 FLOORS. HYGIENE, CLEANLINESS AND FITTING OF ROOMS, in the following preventive measures:

The cleaning of the rooms will not be carried out in the presence of the client.

  • Including specific cleaning and disinfection products for a COVID-19 scenario, and whose use and security measures are described in Annex 5 Cleaning and Disinfection of Surfaces.

  • When handling dirty clothes, they will not be shaken or shaken when they are withdrawn, and they will be deposited directly in the dirty clothes trolley, without leaving them, care must be taken not to shake or shake them.

  • Ensure there is no cross contamination through cleaning:

Textile materials (cloths, mops), scourers and reusable brushes should be rinsed in hot water and submerged for 5 minutes in freshly prepared 0.5% chlorinated water (125 cm3 conventional bleach per liter of water).
Cloths of different colors will be used for the different cleaning of the room:

  • Bathroom Cleaning.

  • Furniture Cleaning.

  • En cuanto a uso de EPI, En la Limpieza de Habitaciones, será obligatorio el uso de:

FFP2 masks, → to be used only in case of contact with COVID-19 patients.

  • Surgical Masks, → which will be used continuously in the provision of the service.

  • Work Clothes, → that you will use for your daily activity.

  • Glasses or Facial Screen, → which will be used continuously in the provision of the service.

  • Nitrile gloves → of different sizes. For use at the discretion of the Worker, but in no case is it a substitute for continuous hand washing.
  • Daily replacement of used bathroom linen.

  • The laundry will be done in a hot water cycle of at least 60ºC.


5.3.4. Cleaning and disinfection of rooms after the check-out of guests.
 
In this process, in addition to what is included in the previous section, the following points must be taken into account:

Desinfección de todos los objetos que supongan contacto con el cliente:
  •  Floors.

  • Faucets and bathroom furniture.

  • Hair dryers, especially the rear filter.

  • Garbage and recycling bins.

  • Knobs.

  • Phones.

  • switches.

  • TV remote controls.

  • Tables and nightstands.

  • hangers.

  • Wardrobe doors.

  • Chairs and armchairs.

  • Minibar and its contents.

  • Coffee makers and the like.

  • Window sills and handles.

  • Thermostats.

  • Light keys.

  • Exterior plugs and trims.

  • Railings.

  • Opening mechanism for curtains and blinds…

  • Non-removable textile surfaces (carpets, upholstery, curtains...) will be disinfected, after vacuuming, with steam.

  • Bedspreads, pillowcases and other textiles that can be removed will be replaced and washed at temperatures above 60ºC.

  • Pillows and blankets, bedspreads, spare sheets must be bagged inside the closet.

  • Disinfection of mouthwash cups in an automatic dishwasher.

  • Replacement of all amenities, garbage bags and toilet paper.

  • The room will remain airy and sunny for as long as possible.

  • The rooms must remain a minimum of three days before their use by the next guest.


5.3.5 Training of cleaning staff.


The hotel will provide adequate training for cleaning staff in hygienic cleaning and disinfection procedures, including the proper use of PPE, the preparation of cleaning product solutions, and the proper use of cleaning material, and all specific procedures in relation to prevention of infections by COVID-19.
 
 

5.4. MAINTENANCE.


Before the opening of the Hotel, the correct condition of all the Hotel facilities will be ensured following IT1 SSTT PREVENTIVE MAINTENANCE, paying special attention to:

  • WATER SYSTEM, where the Cleaning and Disinfection of the AFCH and ACS systems will be ensured, following the Protocol for the temporary interruption and start-up of water systems in tourist accommodation published by HOSBEC and validated by the health authorities.

  • DISHWASHER AND WASHING MACHINES, The proper functioning of dishwashers and clothes washers will be reviewed, particularly the operation of temperatures, as well as the correct dose of cleaning and disinfection chemical products.

  • In the case of dishwashers, monthly inspections of the same must be carried out, and a daily record of temperatures of the equipment that has a thermometer.

  • VENTILATION SYSTEMS → Although according to current evidence, COVID-19 is not transmitted through the air (aerosols smaller than 5 microns) but from person to person through small droplets from the nose or mouth when an infected person coughs or exhales (droplets of more than 5 microns that by gravity fall before one/two meters of their expulsion), in the current circumstances a series of preventive measures must be applied:

  • Promote the highest possible air renewal rate, avoiding internal recirculation (both in centralized and individual systems (fan coils). In the case of natural ventilation, open the windows as long as possible.

  • In small spaces such as toilets, changing rooms and the like, windows (and if possible, doors) will be kept open continuously.

  • Monitor the condition of the filters, and change or clean them more frequently.

  • Include in a documented maintenance plan all actions related to cleaning and changing filters.

  • SOAP/DISINFECTANT DISPENSERS, TAPS AND HAND DRYERS → The proper functioning of these should be checked at least once a week and they should be promptly repaired or replaced. All these tasks and verifications must be recorded in the Preventive Maintenance Plan.


5.4.1 Preventive measures for Maintenance Personnel.

This service will be carried out following the Maintenance Procedures already implemented in the Hotel. Complementing this, in order to ensure minimal contagion, the following Preventive measures:

  • Regarding the use of PPE, in any Maintenance operation, the use of:

  • FFP2 masks, → to be used only in case of contact with COVID-19 patients.

  • Surgical Masks, → which will be used continuously in the provision of the service.

  • Work Clothes, → that you will use for your daily activity.

  • Glasses or Facial Screen, → which will be used continuously in the provision of the service.

  • Nitrile gloves → of different sizes. For use at the discretion of the Worker, but in no case is it a substitute for continuous hand washing.

  • Repairs in rooms must be carried out following IT2 CORRECTIVE MAINTENANCE, adding the following preventive measures:

  • Try to carry them out without the client in the room, in the case of being unfeasible, the client will be urged to put on the surgical mask or respect the minimum distance of 2 meters.

  • Use of gloves, optional, but Mandatory washing and disinfection of hands when finishing the repair and leaving it.


5.5 LAUNDRY


The Hotel will ensure that all textiles for daily use, by Clients and Workers, are cleaned with an automatic process and temperatures above 60ºC, in an external company of the hotel. To do this, the Floors department will bag the dirty laundry from Rooms and Work Clothes and deliver it to the Supplier, respecting the security measures established for:

  • Distance of 2 meters, or use of a surgical mask if it is not possible to maintain the distance.

  • Hand hygiene, with soap or hydroalcoholic gel, after each delivery of clothes.


For the Reception of Clean Clothes by the Laundry, the following must be ensured:

  • Distancing and Hand Hygiene Rules are respected.

  • Clean Linen must come bagged and must be disinfected by the Floors Department, following the instructions in Annex 5 Cleaning and Disinfection of Surfaces, before storage.



5.6 POOL AND SPA


Poseidon Hotels, in its reopening, opens its water facilities, such as Pools and Spas, for which reason the own water management and maintenance programs will continue to be maintained and complied with according to Current Regulations and/or compliance with the Water Guide from Hosbec. The only caveat in the water control plan is that controls will be carried out at least twice a day, for residual disinfectant and pH, one before opening to the public and another at the time of maximum use, and to maintain the purification circuit in operation 24 hours a day.

Regarding the levels of disinfectant in the water, we will operate at the highest values ​​within the legal limits allowed.

Prior to its opening, a Cleaning and Disinfection of the perimeter of the Pool will be carried out and later a complete analysis of the state of the water

5.6.1 CAPACITY AND CAPACITY CONTROL

The maximum capacities established for the use of the pool will be exposed and will be mandatory for the client. These capacities meet the legal requirements of % occupancy, always complying with the social distancing of 1.5m, the capacities are defined in Annex 7. Capacity.

The Hotel, in order to ensure compliance with the capacity:

Identifies through signage the capacity or simultaneous use of each of the spaces and/or vessels of the facility

  • Assign a person responsible for monitoring compliance with these maximum permitted capacities as well as the general rules for the use of swimming pools.

  • Remember that children must be supervised at all times by their guardians.

  • In any case, and as a general rule, it must be ensured that social distancing of 1.5 m can be maintained in all facilities - in the case of spaces on the beach of the outdoor pool (lounger area), these distances must be guaranteed security by marking signs on the ground limiting the spaces.

  • For Spa's, a capacity record will be kept.


5.6.2 RULES OF USE BY CLIENTS


Regarding the rules of use by the client, the obligation to:

  • Respect established capacities, both in the bathroom basin and in the perimeter of the pool.

  • Respect the established security social distancing.

  • Sanitize your hands when entering the facilities.

  • Shower before and after each bath.

5.6.3 SAFETY, HYGIENE AND CLEANLINESS STANDARDS.

Regardless of what is indicated in the Pool Preventive Maintenance Plan, which is registered in the I10/IT1SS, the frequencies and areas associated with the pool's peripheral facilities have been increased, such as:


  • Sun loungers, In the case of sun loungers, it is mandatory to clean and disinfect them after each change of user.

  • Changing rooms

  • Shower faucets

  • Railings

  • Chairs


And in general, everything that can be touched / contaminated by customers and that is not submerged in the bath water. The cleaning will be carried out with the specific cleaning and disinfection products for a COVID-19 scenario, and whose use and security measures are described in Annex 5 Cleaning and Disinfection of Surfaces.

The minimum obligatory frequency of these surfaces is 3 times a day for Pools and a minimum of 6 times in Spas. However, whenever possible, disinfection of these objects or surfaces is after each use.

Regardless of the established cleaning standards, the Hotel will ensure:


  • Provide dispensers for hand hygiene in the immediate vicinity of the facility.

  • Prevent customers from sharing loungers or chairs without guaranteeing disinfection after use.



5.7. ANIMATION.


This service will be carried out following the Animation Procedures already implemented in the Hotels, complementing this, in order to ensure minimum contagion, the following Preventive measures.
                     
As general premises, priority will be given to carrying out activities in open spaces and in the case of being carried out in closed premises, they must be ventilated two hours before use).

5.7.1 Basic personal hygiene measures

Like any employee of Poseidon Hotels, the basic rules for the prevention of COVID-19 infections must be strictly observed:

  • Refrain from hugging, kissing or shaking hands with customers, as well as among staff.

  • Frequent hand washing. Especially when joining work, after eating, smoking, coughing, touching your mouth, nose or eyes, and as many times as possible during the service.

  • Use the inside of your elbow to cover your mouth/nose when coughing or sneezing, or use disposable tissues and wash your hands afterwards.

  • Avoid touching your mouth, nose or eyes.

  • Make proper use of PPE (see annex 1)

  • Refrain from going to work on suspicion of contagion from oneself or a cohabitant.

  • The daily sanitization of the work uniform and its exclusive use in the workplace must be guaranteed.

  • Regarding the use of work clothes, you must ensure their daily sanitization.

  • It is recommended that the entertainer change at the establishment. However, if there is not enough space in the changing rooms, those employees who do not go to work by public transport may change their homes.

  • In the event of close dialogue (less than 1.5 meters) with other people, including colleagues from the same or different departments, clients (reception and accommodation of clients, table service...) or suppliers, hygienic masks will be used.


5.7.2. Specific infection prevention measures for staff.


The Animation department must strictly comply with the basic rules for the prevention of infections by COVID-19, indicated here:

All restaurant staff will be provided with the PPE's:

  • Surgical mask.

  • Gloves

  • The Animation Department will be provided with Disinfectant Cleaning Products against Sars-CoV-2 and disposable paper (COVID-19) for Disinfection and following Annex 5 Cleaning and Disinfection of Surfaces.

To avoid this type of infection, the Animation Department must:
          

  • Mandatory use of hygienic/surgical masks, during the provision of the service.

  • The waste produced will be thrown into containers with lids. Once the shift is over, or when necessary, the garbage bags will be tied and deposited in the corresponding final waste container. After this operation, the Entertainer must disinfect their hands with Hydroalcoholic Solution.

  • Work clothes will be washed daily in hot water cycles of 60ºC or more.

  • In the use of INDIVIDUAL GAMES. Only those whose disinfection can be ensured after each use will be provided and carried out.

  • For GROUP ACTIVITIES, including aquatic ones, they will be carried out whenever possible in the open air and respecting the safety distance of 1.5 m and the established minimum capacity of 20 people for outdoor activities and/or that marked by the glass of the pool in water activities.

  • If the activity to be carried out, shared objects are going to be used, it will be mandatory to sanitize the hands of each participant and at the end of the activity all objects will be sanitized (balls, goals, mats, petanque, etc...... ) using effective procedures against SARS-CoV-2. for a Disinfection and following Annex 5 Cleaning and Disinfection of Surfaces.

DISCO AND DANCES, this type of activity will be carried out in compliance with the preventive regulations of:

  • Cleaning and Disinfection, at least every two hours of the facilities, including all those objects used for the activity.

  • The Client must wear a mask if it is a closed space and it can only be removed when sitting at the table

  • Dance floors are prohibited, so this space will be occupied by tables respecting the safety distance of 1.5 meters

  • The activities must be carried out respecting the social distance of 1.5 m

  • Hand washing / sanitizing of all participants at the entrance, so there will be a sanitizing gel dispenser at the disco/bar entrance.

  • That children must be supervised at all times by their guardians, ensuring that they comply with the established hygiene measures.

  • They must respect the capacity indications, as well as signage to avoid crowds.

  • The discos must be constantly ventilated, if possible, otherwise at least 2 hours before opening and at least 1 hour after.

In the case of MINICLUB, preventive measures must be followed:

  • Cleaning and Disinfection, at least every two hours of the facilities, including all those objects used for the activity (tables, chairs, toys, etc.), and must be registered in the I1IT4Pisos. Miniclub Cleaning Control.

  • The entertainer will wear a mask throughout the activity. The participant must also wear a mask if it is a closed space.

  • The activities must be carried out respecting the social distance of 1.5 m.

  • Hand washing / sanitizing of all participants and the entertainer at the entrance, so there will be a sanitizing gel dispenser at the entrance to the miniclub.

  • That children must be supervised at all times by their guardians, ensuring that they comply with the established hygiene measures.

  • They must respect the capacity indications, as well as signage to avoid crowds.

  • The miniclub must be constantly ventilated, if possible, otherwise at least 2 hours before opening and at least 1 hour after.

In the case of CHILDREN'S PARKS, preventive measures must be followed:

  • Cleaning and Disinfection, at least every two hours of the facilities, including all devices:

  • Slide, including stairs, railings and ramp

  • Swing, including seats, chains, structure.

  • Rockers, including seats, grab handles, and frame.

  • I usually

  • These cleanups must be logged in at I7MCOVID. Cleaning and Disinfection Playgrounds.

  • Las actividades deberán realizarse respetando el distanciamiento social de 1,5 m

  • Lavado / higienización de manos de todos los participantes a la entrada del parque. por lo que se dispondrá de dispensador de gel higienizante a la entrada.

  • Que los niños deberán estar supervisados en todo momento por sus tutores, asegurando que cumplen las medidas de higiene establecidas

  • Deben de respetar las indicaciones de aforo, máximo un niño/a por juego infantil, así como señalítica para evitar aglomeraciones.


5.7.3. Specific infection prevention measures for the INDOOR AND OUTDOOR GYM.

To avoid possible infections, Poseidon Hotels apply these preventive measures in its indoor and outdoor gyms:

  • The client will be informed of the rules, hours of use and established capacity. This is fixed at one person per device using it at the same time, and 2 people in the changing rooms.

  • Capacity control will be carried out. To ensure compliance and to the extent possible, a record of use of the Gym will be established.

  • Cleaning and Disinfection, at least every two hours of the facilities, changing rooms and gymnastics equipment, both interior and exterior. These cleanings must be registered in I8MCOVID. Cleaning and Disinfection Gym

  • Keep the area ventilated as much as possible, at least 2 hours before the opening of the indoor gyms.

  

To avoid possible infections, the client must apply these preventive measures when using the Gym, both indoors and outdoors:

  • Hand disinfection before entering.

  • Use of mask inside (you can only remove it while you are doing the exercise).

  • RECOMMENDATION, I would propose having a hydroelectric gel with spray and paper, so that the client can disinfect the machine himself when he finishes exercising (it is being done in several gyms that I have consulted).

5.7. SUPPLIERS AND SUBCONTRACTS.


Hoteles Poseidon, Comunicará will strictly control and monitor compliance with mandatory regulations:


  • Suppliers will not access the interior of the facilities (except for the food reception area) without using a disposable gown and sanitizing their hands (or using gloves).

  •  The delivery person is required to wear masks.

  • As far as possible, the delivery of physical documentation (delivery notes...) will be avoided.

  • In those food transported not packaged (fresh food not packaged) as possible, they will be transferred to a clean container of the Hotel.

5.8. STORES.


Hoteles Poseidon, Comunicará will strictly control and monitor the businesses that are in its facilities, following compliance with the Protocol and Guide to good practices aimed at commercial activity in a physical and non-sedentary establishment, which in the context of COVID-19 It has been published jointly by the Ministry of Industry, Commerce and Tourism and the Ministry of Health. As a general rule, they must comply with the preventive rules of:

  • Mandatory use of Mask inside the Hotel.

  • Cleaning and disinfection plan for your facilities

  • The maximum capacity allowed will be 75%.